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Privacy Policy

Last updated: 28/11/2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

  • Name and email address
  • Payment information (processed securely through Stripe)
  • Profile information and preferences
  • Content you create using our AI tools

Usage Information

  • How you use our services
  • Features you access
  • Device and browser information
  • IP address and location data

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your payments and manage your subscription
  • Send you important updates and notifications
  • Respond to your questions and provide customer support
  • Analyze usage patterns to enhance user experience
  • Prevent fraud and ensure security

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger or acquisition, your information may be transferred
  • With Your Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure data centers and infrastructure

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

  • Remember your preferences and settings
  • Analyze how you use our services
  • Provide personalized content and features
  • Improve our platform performance

You can control cookie settings through your browser preferences, though disabling cookies may affect some features of our service.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Update: Correct or update your information
  • Delete: Request deletion of your account and data
  • Opt-out: Unsubscribe from marketing communications
  • Portability: Request a copy of your data in a portable format

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@postcraft-ai.com
Address: [Your Business Address]
Phone: [Your Phone Number]
Data Protection Officer: dpo@postcraft-ai.com